Vaccines · Matting · Boarding · Paying
Ask it before you come.
The questions we hear at the counter every week, answered. Search for a word, or pick a topic.
9 questions
What vaccines does my pet need to board?
Dogs need a current anti-rabies and 5-in-1 (DHPPiL); cats need anti-rabies and 4-in-1. Bring the vet card at check-in — the vaccine must be valid through your pet's check-out day.
Topic: Boarding
Do you sedate pets for grooming?
Never. Our groomers do not sedate. Nervous or senior pets get breaks and a slower groom; if a pet is at risk we stop and call you. You sign our grooming waiver by tap at drop-off.
Topic: Grooming
My dog's coat is matted. What happens?
We check the coat at check-in. Light mats are brushed out; tight mats are shaved for your pet's comfort, with a de-matting add-on that we tell you about before we start.
Topic: Grooming
How is the grooming price set?
By your pet's size (from its weight) and coat type — short, long or double. The Make your pet's card tool on our home page shows your exact price.
Topic: Grooming
When can I drop off and pick up for boarding?
Check-in from 10:00 AM; check-out by 4:00 PM. A later check-out counts as another night.
Topic: Boarding
Can I bring my pet's own food?
Yes — own food is free. If you choose our shop food, we charge per meal and feed the same brand every day.
Topic: Boarding
How do I pay for an online order?
By GCash or bank transfer. Upload your proof of payment from the order page; we verify it within the day and text you when your order ships or is ready for pickup.
Topic: Shop
Do you sell prescription medicines online?
No. Items marked Rx are sold only in store with your vet's prescription.
Topic: Shop
Do I need an account to book?
No. Booking a groom or a stay needs only your name, mobile and email. An account keeps your pets' cards, vaccine dates, report cards and orders in one place, and reminds you when a groom or a vaccine is due.
Topic: Account