Your details, and your pet’s.

Last updated 14 November 2026.

This notice explains how Leash Pet Shop & Grooming (“we”) handles personal data on this website, in your pet parent account and at our branches. We are the personal information controller for that data.

Who to contact

Write to our data protection officer at hello.leash@example.com, or by post at G/F Paw Corner Building, 27 Kalayaan Lane, Barangay Malusog, Quezon City 1103. You may also call (02) 8555-0127.

What we collect, and why

• When you book a groom or reserve a stay: your name, mobile and e-mail; your pet’s name, species, breed, weight, birthday, temperament and notes; the services, dates and branch. We need them to hold the slot or kennel, price it, and text you.
• Your pet’s health facts: vaccines and deworming dates you give us, allergies, and the groomer’s coat and skin notes on the report card. We keep them to groom and board your pet safely and to remind you when something is due.
• When you order: your name, contacts, delivery address, the items, the payment method, your payment screenshot and reference number. We need them to deliver, to confirm the payment and to keep the receipts the BIR requires.
• Your account: your e-mail and a hashed password (we never see the password itself), the session that keeps you signed in, and whether you want reminders.
• When you write to us: your name, e-mail, mobile if given, and your message, to answer it.
• The pet card maker: nothing is sent to us while you make a card. The photo you add stays on your device; only the breed, weight and birthday are sent to price the groom, a stay and food, and they are not stored. If you are signed in and press “Save”, the pet is saved to your account.

Before-and-after photos

We take a before and an after photo of every groom for your report card. We show one on our Report cards page only if you said yes at the counter, and we never show your name with it — only your pet’s first name and breed. Say the word and we take it down.

Who sees it

Our counter staff, groomers and boarding attendants at the branch that serves you, and our managers. Couriers get the delivery name, address and mobile. Payment providers (GCash, the banks) see what you send them, not what we keep. We do not sell or rent personal data, and we use no advertising trackers.

How long we keep it

Your pets’ records for as long as you are a customer and two years after your last visit, so the next groom picks up where the last left off. Sales and receipts for ten years, as tax law requires. Contact messages for one year. Payment screenshots for one year after the order is settled.

On your device

This site keeps a few things in your own browser, never sent to us: your theme choice (leash-theme), whether you have seen the opening animation (leash-opened), your cart (leash-cart), your last pet card, recently viewed products and form drafts. When you sign in, a cookie (leash_parent) keeps you signed in; it cannot be read by scripts on the page. The spam check on our forms is Cloudflare Turnstile, which sees your connection to decide that you are not a robot.

Your rights

You may ask what we hold about you and your pets, have it corrected, object to its use, have it deleted where the law allows, and complain to the National Privacy Commission. In your account you can download your data and close your account yourself; anything else, write to the e-mail above and we answer within 15 days.

How we protect it

Every page is served over an encrypted connection, passwords are hashed, staff see only their branch’s records, and every change to a record is logged with who made it.